Speaker Biograghy: John has been the Director of Information Technology for the Greater Orlando Aviation Authority (GOAA) since 1987 and is responsible for communications, business and operations systems for the Orlando International and Orlando Executive Airports. John's responsibilities prior to GOAA were research, development, operations and leadership for aerospace programmes, including rocket propulsion, flight training simulators, test and evaluation systems, anti-ballistic missile defence systems, launch control systems, manufacturing automation and business information systems. John holds a BSc in Physics from the University of Alabama. He is a past Chairman of the Business Information Technology Committee of the Airports Council International – North America, and a past Chairman of the Florida Airports Council Information Technology Committee.


Day 1 - 20 March
Session: Technology: Passenger Journey

09:10 - 09:40 - Post-design work – integrated passenger services at Orlando International Airport
Synopsis: As the aviation industry continues to rapidly move towards the E2E passenger journey, using walking-pace and single token as its vision, there is a need to design and deploy functions in an integrated process. This presentation provides a focus for airport operators, airlines and key airport stakeholders in improving the passenger journey through the entire air-travel experience. It specifically presents the requirements for, and benefits of, a well-established integrated passenger E2E programme. Case study discussion is presented from Orlando International Airport on improvements in the existing North Terminal Complex and post-design work for the new South Terminal Complex.

Audience will learn:

• The benefits of applying new passenger services in an existing airport facility
• How to monitor technology advancements in passenger processing, and apply these advancements in a post-design scenario
• How lessons learned can help in applying an integrated approach to new designs with passenger self-services
• Through an integrated approach, the audience will learn how to improve passenger flow and provide additional commercial opportunities
• A better understanding of how an airport operator and stakeholders can improve the offering of passenger self-services

Day 3 - 22 March
Session: Customer Service & Passenger Experience

09:05 - 09:35 - Smart parking at Orlando International Airport
Synopsis: Orlando wants to make it as easy as possible for its passengers to arrive by car. This session gives insight into how Orlando is using digital solutions to make parking as smart and reliable as possible. A number of digital initiatives can help to make parking a more pleasant experience. Things like availability, spot wayfinding, reservations, parking shuttle tracking and automated parking spot locator will help passengers on their way. You will learn how Orlando is enhancing The Orlando Experience through digital solutions, and how the app becomes part of an overall strategy.

Audience will learn:

• Learn how Orlando is using digital solutions to make parking smart
• Using beacon technology to improve the parking experience
• How GOAA enhances The Orlando Experience through digital solutions
• How this is part of an overall digital strategy