London City Airport

Speaker Biograghy: Adrian joined London City Airport in 2015, tasked with delivering the £18m West Pier redevelopment operational readiness. Since successful completion of West Pier, Adrian is continuing to deliver improvement projects across LCA, with a focus on terminal operations within the Strategic Operations Department.


Day 1 - 20 March
Session:
Technology: Passenger Journey


10:10 - 10:40 - Infrastructure, technology and process meeting to improve passenger experience
Synopsis: In 2016, London City Airport's departure lounge experienced record passenger figures, leading to suboptimal occupancy levels and impacting passenger experience. Through delivery of a remodelled West Pier and an intelligent automated call to gate system, this presentation reviews how infrastructure, technology and process can meet to resolve serious capacity issues, bringing occupancy levels to IATA level C in 2017 and continuing to deliver traffic growth.

Audience will learn: