Speaker Biograghy: As Innovation Manager at Royal Schiphol Group, Maureen works on discovering, developing and testing visionary concepts to create the future of mobility. She is a passionate pioneer and advocates integral and multidisciplinary innovation. She has worked in various departments at Royal Schiphol Group and Incheon International Airport Corporation (Seoul, South Korea), focusing on strategic innovation and new business models. She combines long-term strategy with concrete experiments in the present, cooperating with multiple partners from various disciplines, such as entrepreneurs, scientists and creators.


Day 3 - 22 March
Session: Customer Service & Passenger Experience

12:25 - 12:55 - How blockchain improves passenger experience by enabling multidisciplinary service design
Synopsis: Blockchain technology has the potential to fuel a revolutionary way of better servicing passengers, without sharing data between service providers. Rather than institutions, travellers themselves can be in control of their own data. This leads to a better experience and more privacy. In this presentation, we will demonstrate a proof of concept created in close cooperation between airport, airline and blockchain developer. Furthermore, we will look ahead and show various future possibilities for the travel industry that can be enabled by blockchain technology.

Audience will learn:

• Short introduction to blockchain
• The potential impact on the travel industry
• Our approach to experimentation in cooperation with partners
• Joint use case of airport and airline
• Other possible use cases