Speaker Biograghy: Cameron has more than 10 years' experience in long-range airport planning, design, finance and operations, with a particular emphasis on masterplanning and on-call planning. He has led a variety of airport consulting assignments worldwide, including master, terminal and airfield plans; airport privatisation studies; commercial development strategies; greenfield airport development; and environmental impact analyses. He has managed on-call planning contracts and masterplan projects for several large- and medium-hub airports, most recently for Seattle-Tacoma International Airport. Currently, Cameron manages LeighFisher’s on-call planning contracts with the Port of Portland and the Houston Airport System.


Day 1 - 20 March
Session: Customer Service & Passenger Experience

12:00 - 12:30 - What makes a best-in-class airport?
Synopsis: Annual 'best airport' rankings (for example, J.D. Power, Conde Nast and Skytrax) feature a diverse range of airports. Furthermore, many airports consistently rank as 'best in class' every year. How can airports that are seemingly so different consistently rank as best in class? We will explore the breadth of characteristics of best-in-class airports, from Singapore Changi Airport to Portland International Airport. The Port of Portland will discuss specific strategies it uses to ensure PDX’s programmes and investments preserve and enhance its best-in-class status.

Audience will learn:

• Key characteristics of a best-in-class airport
• The range of qualities that make an airport best in class
• Strategies you can employ to enhance best-in-class aspects of your airport
• Ensuring your investments produce excellence
• Understanding your passengers and customers