M2Mobi

Speaker Biograghy: Michiel is passionate about improving the travel experience. He is one of those people always lost, too late or in the wrong place at the airport. He expects a better digital assistant on his travels and a better airport experience, and that’s what M2Mobi is building. He is a co-founder and General Manager of M2Mobi. Michiel holds a Master's degree in Business Information Systems from the University of Amsterdam and a Master's in Management Research from the Said Business School in Oxford.


Day 1 - 20 March
Session: Commercial Development, Retail & Concessions

14:30 - 15:00 - Digital food ordering at large airports
Synopsis: Whether you are in a hurry for your flight, or just want a relaxed trip, skipping the line at a restaurant is something everyone likes. You will learn how Dallas Fort Worth International is making the facilities it has to offer, such as the many restaurants, more accessible to its travellers. With Mobile Food Ordering, customers can pre-order food directly within the DFW and American Airlines app and even pay in advance to avoid the wait. This session gives insight into how Dallas Fort Worth International Airport is enhancing the passenger journey and creating a more seamless experience.

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Day 2 - 21 March
Session: Commercial Development, Retail & Concessions

16:45 - 17:15 - Panel Discussion: Building an airport digital ecosystem – airports, airlines and suppliers working together to drive commercial performance and optimise the customer experience
Synopsis: What is the commercial case for developing digital services in aviation? With airports, airlines, brands, aggregators and others all aiming to communicate directly with travellers, how can different stakeholders work together to create shared value through the use of mobile technology in airports? And what’s the payoff? Our panellists will share their own experiences, highlighting how their strategies have impacted the way passengers use an airport, and how commercial revenues have benefitted as a result.

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Day 3 - 22 March
Session: Customer Service & Passenger Experience

09:05 - 09:35 - Smart parking at Orlando International Airport
Synopsis: Orlando wants to make it as easy as possible for its passengers to arrive by car. This session gives insight into how Orlando is using digital solutions to make parking as smart and reliable as possible. A number of digital initiatives can help to make parking a more pleasant experience. Things like availability, spot wayfinding, reservations, parking shuttle tracking and automated parking spot locator will help passengers on their way. You will learn how Orlando is enhancing The Orlando Experience through digital solutions, and how the app becomes part of an overall strategy.

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