Maurice Jenkins CM IAP, Director Information Systems & Telecom, Miami Dade Aviation Department, USA

Speaker Biograghy: Maurice has served as principal advisor to the Aviation Director on all matters related to information management and technology since September 2000. He provides strategic and tactical direction, planning, development and operation of the Aviation Department’s information technology infrastructure, telecommunications services, application support, end-user support services and training. Maurice is responsible for defining and managing capital planning and investment management processes to ensure successful implementation and project integration within the department budget. Prior to his appointment as Division Director, he served as the Aviation Department’s Chief of Information Systems, responsible for development and implementation of standard-based policies and procedures that support business operations, which improved the overall quality of service of enterprise IT systems. Maurice’s strategic vision successfully culminated in the integration of new technology in the opening of the new South and North Terminals at Miami International Airport, and the successful implementation of new systems such as Propworks and PeopleSoft ERP. He also implemented an area-wide marketing information service to hotels and convention centres using current flight information data from Miami International Airport. As an active member of the American Association of Airport Executives (AAAE) and the Airports Council International (ACI), Maurice fosters, supports and promotes best in-practice initiatives. Maurice graduated from the University of Miami with a Bachelor’s degree in Business and Computer Information Systems. He has earned certifications in strategic management from Florida International University and human resources management from Nova Southeastern University. He regularly presents on implementation solutions to key IT leaders and during airport IT conferences in the USA and internationally.


Day 1 - 20 March
Session:
Technology: Passenger Journey


09:05 - 09:05 - Conference Chairs

Day 2 - 21 March
Session:
Technology: Digital Transformation


14:15 - 15:45 - Panel Discussion: Digital transformation: one year later
Synopsis: Last year the airports discussed the importance of digital transformation – business transformation in a digital world. This year they will continue sharing their experiences and report on their implementations of new technologies, integrated with existing ones to improve processes and services, and deliver a better experience to passengers, customers and staff. Find out how and where the digitisation is taking place in the airport ecosystem and how it is impacting every aspect of the business from cultural to technical, key performance indicators and customer relationship management.

Audience will learn:
Day 2 - 21 March
Session:
Technology: Digital Transformation


09:00 - 09:00 - Conference Chairs

Day 3 - 22 March
Session:
Technology: Systems & Integration


09:00 - 09:00 - Conference Chairs