Speaker Biograghy: Jeremy is a partner at CPI, the world’s leading airport commercial planning consultancy. His most recent projects in airports include commercial planning, retail strategy, digital and mobile strategy, advertising planning and design, as well as supporting airports with tender management and assessment. In the last couple of years Jeremy has worked on commercial planning projects at Vancouver, Denver, Manchester, Stansted, Keflavik, Auckland, Christchurch and Launceston Airports, among others. He is a Director of CPI’s Airport Commercial Development and Management course, held twice yearly in Sydney, Australia, and Cranfield University in the UK. He has written for a wide range of publications over many years, and this is the fifth year that he has moderated at PTC.


Day 1 - 20 March
Session: Commercial Development, Retail & Concessions

09:05 - 09:05 - Conference Chair

Day 2 - 21 March
Session: Commercial Development, Retail & Concessions

09:00 - 09:00 - Conference Chair

Day 2 - 21 March
Session: Commercial Development, Retail & Concessions

16:45 - 17:15 - Panel Discussion: Building an airport digital ecosystem – airports, airlines and suppliers working together to drive commercial performance and optimise the customer experience
Synopsis: What is the commercial case for developing digital services in aviation? With airports, airlines, brands, aggregators and others all aiming to communicate directly with travellers, how can different stakeholders work together to create shared value through the use of mobile technology in airports? And what’s the payoff? Our panellists will share their own experiences, highlighting how their strategies have impacted the way passengers use an airport, and how commercial revenues have benefitted as a result.

Audience will learn:

• The link between digital initiatives and commercial revenues
• Case studies of successful mobile innovations
• What hasn’t worked
• Different digital behaviours from different customer groups
• Data sharing between airport stakeholders

Day 3 - 22 March
Session: Commercial Development, Retail & Concessions

09:00 - 09:00 - Conference Chair

Day 3 - 22 March
Session: Commercial Development, Retail & Concessions

12:55 - 13:30 - Panel Discussion: Car parking at airports – threats and opportunities
Synopsis: How people travel within and between urban environments is evolving quickly. As private car usage changes, public and shared transport options proliferate, and millennials take a different view to asset ownership. What can airports do to protect important revenue streams, and add complementary services aligned with future needs?

Audience will learn:

• What is the future of car park revenue at airports?
• How can airports maximise car parking use in the short term while planning for structural change in car usage for the long term?