Speaker Biograghy: Lorne oversees American Airlines’ operations control teams at the new Robert W. Baker Integrated Operations Center in Fort Worth, Texas. The facility serves as the nerve centre of American’s global network and houses more than 1,600 employees who plan, oversee and dispatch the airline’s more than one million annual mainline flights. Lorne has more than 40 years' industry experience. He began his airline career as a Customer Service Agent for Western Airlines and later worked for several years leading dispatch, meteorology, ATC and emergency response functions for Northwest Airlines and Delta Air Lines. Prior to joining American in 2015, he served as the Director of Airport Surface Efficiency with the FAA’s Air Traffic organisation. He has extensive experience in airline operations control, air traffic management, emergency response and business continuity.


Day 2 - 21 March
Session: Management & Operations

11:25 - 12:25 - Panel Discussion: The secrets of a successful integrated operations centre
Synopsis: The panel will discuss the steps to build an integrated operations centre from the perspective of DFW's EVP of Operations, American Airlines offering Dallas's perspective of building a new operations centre, and the consultant view of assisting clients through successful gap analysis and business processes mapping.

Audience will learn:

• Gap analysis and planning ahead to examine business processes
• Airport collaboration efforts to build an operations centre
• Airline collaboration process to build a successful operations centre
• How an integrated operations centre helps manage terminal operations at LAX