Speaker Biograghy: Viji is an integral part of the LAX Airport Operations team, with a strong background in airside, landside and terminal operations. She was involved in the development of the Airport Response Coordination Center at LAX in 2010, which helped hone her expertise in the overall operations and emergency preparedness principles. She spearheaded the largest ever airline relocation in the USA, involving 22+ airlines that changed terminals over three nights. Viji has 20+ years' experience in the airline world, backed by graduate degrees in Aviation Management and Nutrition. Personal fact: Yes, she loves to cook.


Day 2 - 21 March
Session: Management & Operations

11:25 - 12:25 - Panel Discussion: The secrets of a successful integrated operations centre
Synopsis: The panel will discuss the steps to build an integrated operations centre from the perspective of DFW's EVP of Operations, American Airlines offering Dallas's perspective of building a new operations centre, and the consultant view of assisting clients through successful gap analysis and business processes mapping.

Audience will learn:

• Gap analysis and planning ahead to examine business processes
• Airport collaboration efforts to build an operations centre
• Airline collaboration process to build a successful operations centre
• How an integrated operations centre helps manage terminal operations at LAX