Speaker Biograghy: Michael is the Vice President of Information Technology Systems at Dallas Ft Worth International Airport (DFW). In this capacity, he provides business- and customer-focused technology leadership, providing support and lifecycle management for key business systems, including access control, airfield management, ground transportation management, parking revenue control and terminal systems. Prior to joining DFW, Michael held the role of Deputy Director for Technology at Phoenix Sky Harbor International Airport (PHX). He held several other roles with PHX, including Geographic Information Systems Program Manager and IT Project Manager. Michael holds a Bachelor’s degree and a Master’s degree in Geographic Information Systems from Michigan State University.


Day 2 - 21 March
Session: Management & Operations

11:25 - 12:25 - Panel Discussion: The secrets of a successful integrated operations centre
Synopsis: The panel will discuss the steps to build an integrated operations centre from the perspective of DFW's EVP of Operations, American Airlines offering Dallas's perspective of building a new operations centre, and the consultant view of assisting clients through successful gap analysis and business processes mapping.

Audience will learn:

• Gap analysis and planning ahead to examine business processes
• Airport collaboration efforts to build an operations centre
• Airline collaboration process to build a successful operations centre
• How an integrated operations centre helps manage terminal operations at LAX