Speaker Biograghy: Since 2003, Derek has been managing the PRM operation at Dublin Airport and Cork Airport, and has been working on behalf of OCS since July 2008. In the last 14 years, the operation has grown substantially and is now considered a model framework for PRM service delivery. Derek has built up an excellent personal relationship contact network with key stakeholders over his many years working at Dublin and Cork Airports. Stakeholders and key personnel in the various organisations trust him and know that he will follow through on all commitments. He has built up the suite of aviation services that OCS delivers at Dublin Airport through his strong relationships with stakeholders on-site.


Day 3 - 22 March
Session: Ageing Population & PRMs

13:10 - 13:35 - 21st century PRMs
Synopsis: The presentation will provide an overview of how the PRM customer profile and PRM assistance requirements have changed and developed over the last few years. Key points will include the ageing population and the contributing factors for this; the improvement in training and awareness of hidden disabilities to enhance the customer experience; how low-fare airlines and airline price competitiveness have enabled passengers to make multiple annual journeys; finally, how service providers have adapted their operations and innovations to meet the enhanced needs of customers with disabilities and reduced mobility.

Audience will learn:

• How Europe's PRM population has changed
• The contributing factors for the increase of the ageing population
• Impact of increase in PRM numbers for service providers
• Training and awareness for customers with invisible disabilities
• How service providers have adapted their operations to meet the needs of customers with disabilities and reduced mobility