Speaker Biograghy: With more than 27 years' experience in the aviation industry, Esther is an expert in operations and processes of all kinds in the airport business. After her first years in various operational departments of Fraport, she inaugurated and managed a ground handling subsidiary of Fraport in Vienna, Austria for four years. Back in Frankfurt she was responsible for several infrastructure development projects. Esther holds a degree in Economics. She has completed 11 global consulting projects over the past years, most of them focusing on ORAT (operational readiness and airport transfer) and transition. Her last assignments were the transition for 14 regional airports in Greece, the transition for two airports in Brazil and an ORAT project in Bahrain. She is now a Senior Project Manager within Fraport’s Global Investments and Management Unit.


Day 2 - 21 March
Session: Management & Operations

09:35 - 10:05 - How to ensure operational readiness for 14 airports in parallel
Synopsis: On 11 April 2017, Fraport Greece took over airport operations and management at 14 Greek regional airports simultaneously. The presentation deals with the challenges during the transition process to ensure operational readiness on Day 1. It further describes the immediate changes that took place to improve passenger experience and operational processes at the airports prior to airport expansion works.

Audience will learn:

• How to successfully manage a transition process
• The key topics you need to focus on to ensure operational readiness
• What can be improved at an airport prior to starting airport expansion works