Speaker Biograghy: For the past 10 years, Kristian has been working in market research for more than 40 airports (LHR, SIN, MUC, CPH, CGK, MAN, STN, BRU, BER) and other relevant stakeholders in the industry. His specialities are in construction and implementation of survey and analysis design based on a broad spectrum of methods, with the primary aim to bring actionable insights to the table within: operational performance at the airport, commercial excellence at the airport and route developments for the airport.