Arturo Garcia-Alonso, Senior Consultant, Airport Management, Munich Airport International GmbH, Germany

Speaker Biograghy: Arturo is Senior Consultant, Airport Management at Munich Airport International GmbH, the international business branch of Flughafen München GmbH. He joined Munich Airport from ACI World in Montreal, Canada, where he was Head of Passenger and Airport Services. Arturo has been involved in the aviation and aerospace sector for more than 20 years. He has a Master’s degree in Aerospace Engineering, Airport Design and Management. He previously worked with Aena Aeropuertos, an airport planning consultancy firm, the ground handling company Acciona Airport Services, and the Spanish civil aviation authority. At ACI World, Arturo led and directed the ACI Airport Service Quality (ASQ) team during the transition to the new services in 2015. At Munich Airport International, he is leading and delivering consultancy services on airport operations, management and service quality at different locations around the world.


Day 2 - 21 March
Session:
Customer Service & Passenger Experience


16:15 - 16:45 - Abu Dhabi International Airport: outstanding experience through process optimisation
Synopsis: In recent years, Abu Dhabi International Airport (AUH) has experienced considerable traffic growth, especially during peak hours. To cope with this remarkable traffic increase, a new midfield terminal building is scheduled to open in the coming months, taking passenger experience and service quality standards to the next level. In the meantime, AUH airport management has prioritised the optimisation of process management and service quality in the existing terminals. This presentation focuses on the excellent results of the cooperation between Abu Dhabi Airports Company (ADAC) and Munich Airport in a process optimisation project successfully launched in 2017.

Audience will learn: