Speaker Biograghy: Frank has over 30 years’ experience and is founder and Principal Consultant of Barich Inc, a business consulting firm serving the aviation industry. During this time, he has helped advance North American airport initiatives in key strategic areas such as passenger processing and airport operational technologies. Frank actively works with industry associations and research organisations that contribute to the furtherance of the aviation industry, including serving on committees for ACI-North America BIT, and the ACI World IT Standing Committee. He is an active participant in the IATA CUWG working group and IATA’s special task force for the passenger end-to-end journey. Through his work in research and design, Frank maintains an expertise in many of the innovative technologies, such as the use of biometrics and the single-token concepts.


Day 1 - 20 March
Session: Technology: Passenger Journey

09:10 - 09:40 - Post-design work – integrated passenger services at Orlando International Airport
Synopsis: As the aviation industry continues to rapidly move towards the E2E passenger journey, using walking-pace and single token as its vision, there is a need to design and deploy functions in an integrated process. This presentation provides a focus for airport operators, airlines and key airport stakeholders in improving the passenger journey through the entire air-travel experience. It specifically presents the requirements for, and benefits of, a well-established integrated passenger E2E programme. Case study discussion is presented from Orlando International Airport on improvements in the existing North Terminal Complex and post-design work for the new South Terminal Complex.

Audience will learn:

• The benefits of applying new passenger services in an existing airport facility
• How to monitor technology advancements in passenger processing, and apply these advancements in a post-design scenario
• How lessons learned can help in applying an integrated approach to new designs with passenger self-services
• Through an integrated approach, the audience will learn how to improve passenger flow and provide additional commercial opportunities
• A better understanding of how an airport operator and stakeholders can improve the offering of passenger self-services