Swedavia

Speaker Biograghy: Jenny has a background as an Airport Manager within Fritidsresegruppen and TUI. She recently left the role of Head of Airport Duty Management, responsible for operations, safety and crisis issues at Sweden's largest airport, Arlanda. Today, Jenny is Corporate Crisis Manager at Swedavia. During the tsunami in 2004, Jenny worked for Leisure Trips and TUI, joining and receiving the many victims from Thailand and Sri Lanka, ensuring that Leisure Travel could quickly pick up more travellers. She also dealt with ash clouds, bomb threats, radar loss, accidents and flight delays during her time at Arlanda.


Day 2 - 21 March
Session:
Aviation Security, Border Control & Facilitation


16:15 - 16:45 - Crisis management plan is nothing – planning and exercise are everything
Synopsis: At Stockholm Arlanda Airport we know that many events around the world may affect us in a number of ways. In the event of a crisis it is our responsibility to act to protect our passengers, customers and staff. From previous experience, we know that everyone in and around the airport must be well prepared, have actionable plans and have a good understanding and capability to perform professionally in a crisis situation.  During this presentation we will share an overview of how Swedavia works with crisis management.

Audience will learn: