Speaker Biograghy: As Associate Director of Retail and Food Programmes at Canada’s largest airport, Toronto Pearson International, Giovanna brings significant relationship management experience from her role as a National Relationship Manager in the merchant services field. Over the last eight years she has gained vast experience in her various senior roles across a broad spectrum of portfolios at Toronto Pearson International. Giovanna is a recognised leader in implementing positive change related to the passenger experience. As a result, she has had the immense pleasure of bringing several high-profile, global retail and restaurant brands to Toronto Pearson, and this has infused her passion to drive the consumer experience. By executing programmes including world-class duty free, high-end retail and chef-inspired food concepts, Giovanna has driven the international profile of Toronto Pearson.