Almadesign Lda

Speaker Biograghy: André has been working at Almadesign Studio since 2001, developing and managing projects for transport, products and interiors. In 2010 he became a partner of the studio. He has been teaching design at the Architecture School at the University of Lisbon (FAUTL Lisbon) since 2007, having taught several courses in graduate and Master's degree programmes. He has a degree in Product Design from FAUTL Lisbon. Before joining Almadesign he worked in Delft (Holland) at the FLEX Innovation Lab under the Leonardo da Vinci programme, where he worked on various projects for product design and furniture. He attended the Master's course in Product Design at FAUTL and is currently a PhD student at the same institution.


Day 1 - 20 March
Session: Customer Service & Passenger Experience

15:45 - 16:15 - The PASSME breakthroughs illuminated – how the industry can benefit
Synopsis: The PASSME breakthroughs are: a passenger forecasting system to improve flows, a passenger-independent system for luggage flows, redesigned passenger-centric airport and airline processes, a personalised device (to make 1-3 happen). These breakthroughs result in: up to one hour reduction of O2D travel time within Europe, improvement of passenger experience (70% of the passengers like flying better), improved utilisation of airport capacity. These impacts are the results of PASSME, an EU-funded project that ends in summer 2018. This presentation will offer a preview of the results.

Audience will learn: