Erin Cooke (by video), Sustainability Director, San Francisco International Airport, USA

Speaker Biograghy: Erin focuses on assessing climate risks on infrastructure, agencies and the public they serve while building pathways to cut carbon and achieve resilient outcomes. Currently, she serves as SFO's first Sustainability Director, where she brokers sustainability and net zero investments across campus projects, and develops and implements the Airport's Strategic, Sustainability and Climate Action Plans, including annual reporting. Erin previously served the City of Cupertino as its first Sustainability Manager and, next, Assistant to the City Manager working to oversee a portfolio of energy, water and materials programmes earmarked in the City’s Climate Action Plan, including the launch of Silicon Valley Clean Energy and Silicon Valley’s Climate Adaptation & Resilience Plan, etc. Erin also supported environmental initiatives through work at the Conservation Law Foundation, Goddard Institute of Space Studies and National Park Service. Erin is a LEED AP and holds an Environmental Science and Policy MPA from Columbia University.


Day 1 - 20 March
Session:
Energy, Environment & Sustainability


16:15 - 16:45 - Delivering passenger delight and net zero performance: strategies for success
Synopsis: For airports around the world, there are often perceived and real challenges in achieving passenger delight, airline satisfaction, revenue expectations, construction cost controls and net zero energy, carbon and waste performance goals simultaneously. However, experience shows these multiple goals are achievable. In this presentation, we will explore the progression of SFO's dual commitments to exceptional passenger experience and getting to zero through the real-world lens of key T2, T3E and T1 design team members and SFO's Sustainability and Net Zero leadership.

Audience will learn: