Speaker Biograghy: Michael has been a Senior Vice President and CIO at Flughafen München GmbH since 2000. His areas of responsibility cover IT governance, IT security, system development, system operation and the whole IT infrastructure at Munich Airport. After completing a university degree in Communications Engineering, he worked at Siemens, AEG and Debis Systemhaus in various capacities and several management functions, including system development, product-line management and consulting. At Debis Systemhaus he led a business unit for IT consulting services, where he conducted several outsourcing projects. Michael is also Chair of the ACI World Airport IT Standing Committee.


Day 2 - 21 March
Session: Technology: Digital Transformation

14:15 - 15:45 - Panel Discussion: Digital transformation: one year later
Synopsis: Last year the airports discussed the importance of digital transformation – business transformation in a digital world. This year they will continue sharing their experiences and report on their implementations of new technologies, integrated with existing ones to improve processes and services, and deliver a better experience to passengers, customers and staff. Find out how and where the digitisation is taking place in the airport ecosystem and how it is impacting every aspect of the business from cultural to technical, key performance indicators and customer relationship management.

Audience will learn:

• Overview of the airport digital transformation trend and a typical airport maturity path
• How to begin the journey and maximise quick wins
• Airport examples, lessons learned and next steps in applying DT to improve their business