Speaker Biograghy: Patrick is the Director of International Security and Security Operations at American Airlines (AA), where he oversees the security teams at AA’s 110+ international locations as well as AA’s 24/7 security operations team. Patrick joined AA in 2007 and has worked in a number of operational, compliance and leadership roles including holding international facilitation and security technology oversight responsibilities at pre-merger US Airways.


Day 1 - 20 March
Session: Aviation Security, Border Control & Facilitation

11:30 - 12:30 - Panel Discussion: Airline security directors – striking a balance between customer service and security
Synopsis: This panel consists of tenured airline security leadership from several European and US carriers to provide a global perspective on security in the transportation system, impacts to the customers and what aviation stakeholders need to know. Meet airline security leaders from Lufthansa, Finnair, American, Delta and United who will present a discussion on striking the balance between customer service and security in the current environment. There will be an open question and answer session at the end of the panel discussion.

Audience will learn:

• How airlines use intelligence to inform security of operations and how this improves customer experience
• Securing the transportation system: what weaknesses are there in checkpoint detection and how does that impact customers?
• The new TSA changes are being implemented globally – are the carrier impacts similar or different?