Speaker Biograghy: Abdulwahed joined ADAC in 2010 as an IT Senior Account Manager, managing all services provided to airlines within AbuDhabi International Airport. He has also successfully implemented all IATA Fast Travel initiatives with ADIA and played a large role in the Passenger Experience work group. In 2012 he was given a higher responsibilities as Head of ICS Commercial, where he is currently managing the whole unit that involves account management (airline and non-airline tenants), IT standards, project consolidation and contract management. Prior to joining ADAC, he had nine years' experience at Emirates Airlines, where he started as a Database Administrator, managing 350 live databases across the whole Emirates group. At a later stage, he was given a higher role managing the IT infrastructure of all the Emirates outstation offices and users as a Customer Support Manager.


Day 1 - 20 March
Session: Commercial Development, Retail & Concessions

16:15 - 16:45 - Monetising IT services in today's converged digital airport
Synopsis: The presentation will be mainly focused on making IT services a main factor in terms of maximising company revenue, plus the main services that can contribute to the same.

Audience will learn:

• Types of digital services within the airport
• Selling services
• How IT contributes to meeting companies' revenue targets