Speaker Biograghy: Currently serving as the Head of Security for Finnair, Kaarlo has a 30-year background in the airline industry. In addition to security he is responsible for crisis management, business continuity, facilitation and insurance. He is also the Chair of the IATA Security Group and has a keen interest in international security developments from a holistic point of view. Kaarlo has a Law degree from Helsinki University. Personal fact: Sailing is his passion and he loves to sail offshore races at a national and international level.


Day 1 - 20 March
Session: Aviation Security, Border Control & Facilitation

11:30 - 12:30 - Panel Discussion: Airline security directors – striking a balance between customer service and security
Synopsis: This panel consists of tenured airline security leadership from several European and US carriers to provide a global perspective on security in the transportation system, impacts to the customers and what aviation stakeholders need to know. Meet airline security leaders from Lufthansa, Finnair, American, Delta and United who will present a discussion on striking the balance between customer service and security in the current environment. There will be an open question and answer session at the end of the panel discussion.

Audience will learn:

• How airlines use intelligence to inform security of operations and how this improves customer experience
• Securing the transportation system: what weaknesses are there in checkpoint detection and how does that impact customers?
• The new TSA changes are being implemented globally – are the carrier impacts similar or different?