Speaker Biograghy: Ching Hock joined the Changi Airport team in 2008 and has 10 years' experience in airport operations management. He is currently leading the Fast and Seamless Travel (FAST) programme in Changi Airport Group (CAG). Changi's newest terminal, Terminal 4 (T4), opened on 31 October 2017. Aside from T4 FAST, Ching Hock was also part of the T4 ORAT team, designing and putting together the suite of FAST systems in T4, and trialling them before T4 commenced operations. Personal fact: Ching Hock is a newly crowned father to a lovely baby girl. When not attending to airport matters, he spends his time trying to enhance the happiness index for his family and his cat.


Day 1 - 20 March
Session: Technology: Passenger Journey

15:45 - 16:15 - The FAST journey at Singapore Changi Airport
Synopsis: In 2012, CAG embarked on a programme to engage stakeholders, and design and implement FAST initiatives across Terminals 1, 2 and 3, as well as the new Terminal 4, which will have an end-to-end self-service process with biometric facial recognition. T4 successfully opened on 31 October 2017, after extensive FAST and ORAT trials. In T1, the Expansion programme witnessed the completion and operationalising of a new Central FAST zone. In T2 and T3, FAST implementation has also been progressing well. In this presentation, CAG will share its FAST journey and key milestones in the programme.

Audience will learn:

• Driving factors for Changi's FAST programme
• Key challenges for FAST implementation
• Key learning points for FAST journey